Frequently Asked Questions

What leasing options are available?

We offer 2-15 month lease terms; per diem pricing.

What are your application requirements?

Age 18 or older, 3x rent, pass credit and criminal, have good rental history.

How much is the security deposit?

$500/ $3000-Ask about our Security Deposit Alternative Program.

How much of the security deposit is refundable?

Ask about our Security Deposit Alternative Program .

Is there an application fee?

Yes, $50 per adult over 18 years of age.

Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

Yes, income must be 3 times rent, credit, criminal and rental criteria will be reviewed during the on-line application process.

Can I apply online?

Yes, applicants have the option of completing the online application process @

What fees/deposits are due upon applying? Moving in?

App Fees/Admin fees due at the time of application. Prorated rent, pet fees (if applicable) and utilities fees are due @ move in.

Do I have to pay first & last month's rent?

No, Prorated rent for the first month is due at move-in, however if you take possession after the 20th your next months rent is due at move in also.

When is rent due?

Rent is due on 1st of each month per the Lease Agreement.

How can I pay my rent? What forms of payment are acceptable?

Online through Resident Portal, Moneygram locations.

Is there a late fee for overdue payments? Is there a grace period?

Rent is late after the 5th of month; applicable fees apply.

Is renter's insurance required?

Yes, min liability of $100k.

Are utilities included?

No utilities are in included with the Rent.

What utilities are not included in the rent?

Electric, Water, Sewer, Trash, Valet Trash, Pest Control, Renters Insurance.

What costs are not included in the rent?

Electric, Water, Sewer, Trash, Valet Trash, Pest Control, Renters Insurance.

What is the average cost for utilities each month?

Utility cost will vary depending on household usage. Trash and Pest Control are flat fees, rates will depend upon when you lease an apartment.

Are the apartments furnished? What is included?

Arcadian Village does not offer furnished units at this time.

Are there any bed restrictions for the apartments?

Arcadian Village does not permit Water beds.

Do you have items I can rent?

Arcadian Village does not rent out items at this time.

Are corporate rentals available?

Yes, Corporate Housing is available, subject to the same leasing requirements.

Under what circumstance can a landlord terminate your lease?

Arcadian Village reserve the right to terminate your lease agreement for Lease violations, criminal activity, and rent delinquency.

What happens if I need to move out before my lease expires?

Early Lease Term fees apply. Subject to a 60 day written notice and a lease buy out fee will allow you to terminate the lease with no additional penalties, while maintaining good rental history.

Are there any fees associated with moving in or moving out?

Fees associated with Hiring movers to move in and out as well as Final utility fees, and any damages with moving out.

Can the apartment be listed on AirBnB?

Subletting, or AirBnB, rentals are not permitted.

What are the occupancy limits?

Occupancy limits depend on household needs.

Can the apartment be sublet?

Subletting is not permitted, per the Lease Agreement.

How often is there a rent increase?

Rates are reviewed prior to all Lease expirations.

What are hours of the leasing office?

Office Hours are Monday through Friday, Fall and Winter hours from 8:30am to 5:30pm; 9am to 6pm for Spring/Summer., Saturdays 10am-5pm.

What are the hours of the clubhouse?

Clubhouse hours are the same as Office hours.

What are the hours for the fitness center?

Fitness Center Hours operate on the same as Office Hours.

What are the hours for the pool?

Arcadian Village does not have a pool at this time.

What are the hours for the business center?

Business Center hours are the same as Office Hours.

What property amenities are included?

Amenities offered include 2 onsite laundry facilities, business center and a fitness center.

Do you offer valet trash service?

Yes, we are currently offering Valet Trash Service.

Do you offer recycling?

No, our current provider does not offer recycle options at this time.

Do you have free internet/WiFi?

No, we do not currently offer Umbrella Internet services.

What internet service options are available?

Spectrum and AT&T are the local Internet provider for the market.

Do you have cable?

Units are prewired for cable services, should you choose to elect service through a local provider.

Can I reserve your community room?

Arcadian Village currently do not offer rental on the Office/Clubhouse space.

Do you have package lockers/how do I get my packages?

We do not currently offer a Package Locker system.

Is storage included?

All units have a storage closet on the patio for selective storing.

What are pool hours and seasonal availability?

Arcadian Village does not currently have a pool.

I have a noise complaint. Who do I contact?

Noise complaints should be directed to the Community Office during normal business hours and the local Police department after hours.

What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

We do not offer designated smoking areas, at this time.

I need emergency maintenance. Who do I call?

24 After Hours Emergency Maintenance is available, Contact information will be given with your move in packet.

I have a non-emergency maintenance issue. Who do I contact?

Non- emergencies- please call the Office during normal business hours.

Do you allow pets? What is the pet policy?

Arcadian Village is a pet friendly community; restrictions include no Aggressive Breeds or pets over 60lbs.

What is the parking situation?

Arcadian Village offers no assigned parking at this time.

Is there a fee or permit required for parking?

Arcadian Village offers no assigned parking at this time. No fees associated with parking.

Is parking assigned?

Not at this time.

What do I do if someone parks in my parking spot?

Due to Arcadian Village not offering assigned parking, residents are free to park where they choose.

What is the policy for guest parking?

Guest parking is designated near the Management Office as well as spaces located not directly in front of doors.

Are there building quiet hours?

Quiet hours are from 11 pm to 8 am.

What decorations or changes to the apartment are prohibited?

Changes to the apartment are permitted with a Reasonable Accommodations Request approved by Management.

Are there fees for using the communal spaces?

There is no communal space for rent at this time.

Can residents put personal grills on their balconies?

Fire Codes requires grills to a minimum of 10 feet away from building structures

Are there restrictions for what can be put on balconies or patios?

Community Policies limit items that can be stored on patios to plants and outdoor furniture assembled neatly.

What is the procedure for moving out?

When considering to vacate your home, the lease requires a 60 Notice to vacate, keys turned in prior to close of business on the day of move-out, and a final walk through inspection to be completed.

Is there public transportation nearby?

Yes, Public transportation is directly across the street from our community.

Are you near any transportation routes? Which ones?

The property is on the City Bus route.

What school district serves the community?

Idlewild Elementary, McClintock Middle School and East Meck High School

What kinds of washers and dryers do in-apartment hookups accomodate?

Washer/Dryer hook-ups are included in our 3 bedroom floor plans. 2 Onsite Laundry Facilities for all others.

Do apartments have dishwashers?

Yes, our apartment homes include dishwashers.

What brand are the kitchen appliances?

Appliance packages vary from Energy Star, Hot Point to GE, depending on install dates. Upgrade units offer Black Appliance package.

Does the apartment come with a microwave?

Our apartment homes do not currently offer microwaves.

Are stoves gas or electric?

Our Apartment homes offer electric stoves.

Do kitchen sinks have a garbage disposal?

Yes, our apartment homes offer garbage disposals.

Is there a bathtub or just a shower? Are they together or separate?

Our apartment homes offer a tub/shower combination.

Do apartments have USB outlets?

Our apartment homes do not currently offer USB outlets.

How old are the appliances?

Age of the appliance varies by unit; upgraded units may be available for lease.

Are you located on a bus line?

Arcadian Village is currently located on the City Bus route #5

How far are you from Uptown Charlotte?

Arcadian Village is located approximately 10 minutes from Uptown Charlotte.

Do we offer discounts for First Responders/Military Personnel?

Yes, we offer discounts; ask about our Home Town Hero's Program.

What Major Businesses are in the vicinity

Major Businesses in the area include CMC Main, Presbyterian Hospital, Mercedes Benz and Harris Teeter Warehouse

Do you accept Section 8 Vouchers?

Arcadian Village is currently NOT accepting Section 8 vouchers